Tuesday, June 21, 2005


We had a customer come into the store who had bought Z-CoiL's a month ago. He was having a problem with the arch on one pair and wanted to return them. We have a 7 day return policy and this was clearly outside of the 7 days! We told him that we could adjust the footwear in the arch and have him back on the road in 10 minutes. He insisted that if the shoe had to be "adjusted" then it was defective!

Just remember, Z-CoiL's can be adjusted for many types of issues... This does not mean that they are defective, but that your foot does not match our shoe out of the box! If you work with us, we are willing to work with you!

We got our customer settled and he is now a happy camper!

Till later,
Caesar Snee
San Jose, CA

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